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What's new with Zoom in NZ

Connect NZ launches Zoom Phone in New Zealand

1 July, 2020

Connect NZ has become Zoom Video Communication Inc.’s first partner in Australasia with rights to sell the Zoom Phone service, and has launched it in New Zealand today.

Zoom Phone is a modern cloud phone system and is the latest addition to the Zoom suite of products. It supports traditional enterprise phone system features, while delivering Zoom’s signature intuitive user experience, innovation and reliability.

Zoom Phone works seamlessly as part of the Zoom platform: users make and receive calls in the Zoom app and can easily elevate phone calls to a Zoom Meeting with the touch of a button. Zoom offers a single app for phone, video, chat and content sharing.

Zoom Phone offers a range of impressive features, including:

  • Secure HD Voice with enterprise-class reliability and quality.
  • Powerful management tools, including dashboard reporting that gives instant visibility of how your business is communicating, the ability to quickly manage users and proactively monitor call quality.
  • Ability to integrate with Salesforce.com, Microsoft Office 365, and Google G-Suite.
  • NZ & Australian landline/ mobile call costs included in one monthly price.

Bringing Zoom Phone into your organisation is simple and there’s not a lot of administration to get it up and running. Connect NZ will support the whole process – from providing expert product advice upfront to sourcing and installing certified hardware, providing locally-based customer support, and professional services and training.

End-to-End Encryption Update

June 17, 2020

Since releasing the draft design of Zoom’s end-to-end encryption (E2EE) on May 22, we have engaged with civil liberties organizations, our CISO council, child safety advocates, encryption experts, government representatives, our own users, and others to gather their feedback on this feature. We have also explored new technologies to enable us to offer E2EE to all tiers of users.

Today, Zoom released an updated E2EE design on GitHub. We are also pleased to share that we have identified a path forward that balances the legitimate right of all users to privacy and the safety of users on our platform. This will enable us to offer E2EE as an advanced add-on feature for all of our users around the globe – free and paid – while maintaining the ability to prevent and fight abuse on our platform.

To make this possible, Free/Basic users seeking access to E2EE will participate in a one-time process that will prompt the user for additional pieces of information, such as verifying a phone number via a text message. Many leading companies perform similar steps on account creation to reduce the mass creation of abusive accounts. We are confident that by implementing risk-based authentication, in combination with our current mix of tools — including our Report a User function — we can continue to prevent and fight abuse.

Additional Information

  • We plan to begin early beta of the E2EE feature in July 2020.
  • All Zoom users will continue to use AES 256 GCM transport encryption as the default encryption, one of the strongest encryption standards in use today.
  • E2EE will be an optional feature as it limits some meeting functionality, such as the ability to include traditional PSTN phone lines or SIP/H.323 hardware conference room systems. Hosts will toggle E2EE on or off on a per-meeting basis.
  • Account administrators can enable and disable E2EE at the account and group level.

We are grateful to those who have provided their input on our E2EE design, both technical and philosophical. We encourage everyone to continue to share their views throughout this complex, ongoing process.