A modern cloud phone system with all the best enterprise phone system features, delivered with Zoom's intuitive user experience
Unify your phone, chat, meetings and video with one platform
Enterprise cloud phone system
Zoom Phone supports traditional business phone system features delivered with a streamlined user experience to modernise employee and customer interactions.
Centralised management
Quickly add and manage users and get complete, real-time visibility of how your business is communicating with dashboard reporting.
Secure and reliable
Secure HD Voice with enterprise-class reliability and quality of service to ensure every call is perfect

One app for phone, video, meetings, and chat

  • Effortlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps
  • Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge
  • Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service

Enterprise cloud phone system capabilities

Intelligent Call Routing & Auto Attendants
Never miss a call. With intelligent personal and system call routing capabilities calls are quickly and efficiently connected.
Out-of-the-box Integrations
Improve employee productivity with native integrations to Salesforce.com, Microsoft Office 365, and Google G-Suite.
Pure Cloud Telephony
NZ & Australian landline/mobile call costs included in one monthly price.
Voicemail & Call Recording
Easily listen to or read your transcribed voicemails or listen to recorded phone calls from any PC, deskphone, or mobile device.
Secure HD Audio
Enable your employees to communicate with secure high definition voice conversations.
Interoperability with Standards-based Endpoints
Preserve the traditional deskphone experience with support for VoIP devices from Polycom and Yealink.

Seamlessly elevate a Zoom Phone call to a Zoom Meeting

Users can quickly transition a Zoom Phone call to a Zoom Meeting with a single touch of a button.
  • Effortlessly move active phone calls from desk phone to mobile, PC or Zoom Room
  • Elevate a Zoom Phone call to a full-featured Zoom Meeting
  • Eliminate the need to schedule a follow-up meeting

Dashboards to monitor the quality and health of Zoom Phone

Zoom Phone quality monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues.

  • Quickly visualise and evaluate the health of Zoom Phone performance to stay on top of potential network-related quality issues
  • Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss, jitter, and network latency
  • IT administrators can track the performance of all calls traversing the network with automatically assigned Mean Opinion Scores (MOS)

Calling Features

Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
Zoom Mobile App
A single unified mobile application for video, phone, meetings, and chat for Apple iOS and Google Android devices.
Zoom Desktop App
A simple to use and completely integrated unified desktop app for Apple MacOS and Microsoft Windows.
Call Transfer
Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere.
Call Forwarding
Manage personal call handling rules to redirect calls to internal users and external phone numbers.
Voicemail transcription and notification allows you to easily manage voice messages from any device.
Call Recording
On-demand recording and playback allows you to easily archive and retrieve phone conversations.
Salesforce Integration
Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging.
Contact Center Integration
Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex.
Call Blocking
End users can manage personal call blacks lists to automatically block unwanted calls.
Call Delegation
Assign administrative assistants the privilege to make and receive calls on behalf of executives.
Call Hold
Easily place and retrieve calls on-hold from Zoom apps and supported deskphones.
Call Conferencing
3-way adhoc conference calling allows users to quickly add a third caller to an in-progress phone call.
Elevate to Meeting
Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join.

Zoom Phone Administration

Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful administrator portal
Calling Plans
Mix and match unlimited and metered calling plans as needed.
Bring Your Own Carrier
Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud.
Phone Number Porting
Procure new and/or migrate phone numbers from your existing service provider.
Device Management
Assign, provision, and manage standard deskphone devices from the Zoom Admin portal.
Global Call Routing
Setup and manage business hours, after hours, and follow-the-sun call routing.
Auto Attendants
Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail.
Call Queues
Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules.
Contact Center Integration
Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex.
Music on Hold
Customize the listening experience for your callers patiently waiting on-hold.
Call Logs
Track your inbound and outbound calls. View caller name, number, and call duration with timestamps.
Quality Dashboards
Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues.
Emergency Calling
Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules.

Zoom for Education

Virtual and hybrid classes

Enhance and expand classes with powerful collaboration tools, including video breakout rooms, multi-sharing, polling, and group chats. Attendance and attention tracking shows teachers know who’s engaged in online learning. Create and repurpose video content into easily-digested hosted videos that allow students to learn at their own pace.

Zoom for Financial Services

Increase productivity and reduce costs with secure, frictionless video communications

Zoom’s cloud-based video communications solution is easy to deploy, manage, and scale. Now financial institutions can bring together global teams and offer high-touch customer service with high-quality, reliable, and easy-to-use video communications.

Zoom for Government

Zoom’s secure video communications solution is easy to deploy, manage, and scale. With consistent and reliable high-quality video, even in low-bandwidth environments, government departments and agencies can reduce costs, improve efficiency, enhance internal collaboration, and extend citizen services.

Zoom for Healthcare

Zoom for telehealth reliably delivers consistent clinical user experiences, integrates into your technology and workflows, and keeps you connected and compliant. With high quality video, even in low-bandwidth environments, organizations can support healthcare teams and patients around the globe.